How it works

At Meliva, we simplify your path to quality medical care. Our process is designed to be straightforward and supportive, guiding you from your initial inquiry to your full recovery.

Our Simple Process:

Receive Treatment Plan & Quote: We'll provide a personalized plan and an all-inclusive quote.

Arrive: We'll handle your arrival logistics.

Receive Medical Services: Experience top-tier medical care with dedicated support.

Step-by-Step Guide:

Ready to start? Get in touch with our dedicated team:

Email: booking@meliva.lt, contact@meliva.lt

Phone/WhatsApp: +370 694 70170

Upon receiving your diagnosis information, our specialists will prepare a comprehensive, recommended treatment plan tailored to your needs. You will also receive an all-inclusive quote, ensuring there are no hidden costs or additional expenses for your planned treatment. An online consultation can also be organized for your convenience.

Your Arrival & Support

We take care of all the details to ensure a smooth and stress-free arrival:

Trip Organization: We organize your trip logistics.

Airport Meet & Greet: Our team will meet you at the airport.

Transfer: We provide comfortable transfers to the hospital and your hotel.

Important: Insurance

Please ensure that you arrange your trip insurance and health insurance. We also recommend considering treatment abroad insurance if needed.

Comprehensive Care & Post-Treatment

We are committed to supporting you from beginning to end, ensuring a comfortable and effective treatment experience:

Personal Medical Manager: You will have a dedicated Personal Medical Manager to oversee your care.

Arrival & Organizational Support: We provide assistance with all arrival issues and offer full organizational support.

Patient & Companion Support: We meet and accompany both the patient and any accompanying person upon arrival in Lithuania.

Transportation Services: All necessary transfers, including airport, hospital, and hotel, are organized by us, so you do not need to worry about them.

Document Translation: We translate all necessary medical documents into English and Russian.

Payment Information

Payment Process:

Payment at Hospital: All services are typically paid for at the hospital at the time of your visit.

Advance Payments: If an advance payment has been made, any remaining balance must be settled at the hospital.

All-Inclusive Quote: Please remember that our initial quote for your treatment plan is all-inclusive, meaning you will not incur additional expenses for the services outlined in that plan.

Accepted Payment Methods:

Cash (up to €5,000)

Credit Card (Please note: We do not accept American Express credit cards)

Money Transfer

Insurance Information:

We collaborate closely with many international insurance companies to ensure patients receive timely medical services without concerns about payment. If you plan to use medical insurance, please verify your medical insurance coverage with your provider before your visit.

Refund Policy:

Unused Services: We provide refunds for unused services if there are changes to your treatment plan.

Cancellations: If a patient has made an advance payment and cancels a scheduled appointment or treatment not later than 30 days prior to the visit, Meliva Hospital will provide a full refund for the amount paid (or a partial refund if some tests or services have already been provided), unless otherwise agreed upon.