One-time consultation
€29.00
All patients
For unregistered patients. A one-time fee is applied for a remote doctor consultation, payable after the service is provided.
Digital clinic
Download the app
Fast medical help with no waiting lines
from €15.00.
Doctor’s response in under
5 minutes
Open every day — including holidays
From 6:00 AM to 10:00 PM
How to use a digital clinic?
1
Connect to the digital clinic.
To start using the services, you need to download the “Meliva Lithuania” mobile app from the App Store or Google Play.
2
Verify your identity.
Confirm your identity using Mobile‑ID or Smart‑ID. This ensures secure access and protects your personal data and medical information.
3
Choose a consultation type.
Before starting a conversation with a doctor, you need to select the consultation plan that best suits your needs. One-time consultation – a single consultation with a family doctor to address any health-related questions you may have. Individual monthly plan – provides unlimited access to family doctor consultations for one month. Family monthly plan – allows unlimited access to services not only for you but also for up to four additional family members, covering a total of five people under one plan.
4
Start a conversation with a family doctor.
Once you have selected the consultation type, you can begin your consultation. Before starting, you will be asked to complete a brief health symptom questionnaire so the doctor can assess your situation more quickly. During the consultation, the doctor will answer your questions, assess your health condition based on the symptoms you have provided, and—if necessary—issue a referral to a specialist, review test results, or create a treatment plan. All consultation information will be saved and will be accessible both in the virtual clinic and on the esveikata.lt portal.
What services will you receive at the digital clinic?
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Daily family doctor support. From early morning to late evening (6:00 AM–10:00 PM), seven days a week.
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Referrals to specialists. When more detailed examinations or a specialist consultation are needed, you will receive a referral without having to visit a clinic in person.
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Test result review. You can upload your test results or review those already available in the system. The doctor will explain the results and advise on the next steps.
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Treatment and prevention plans. The doctor will create an individual plan tailored both for managing chronic conditions and for improving overall health.
What issues can you contact us about?
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Feeling unwell suddenly? Caught a cold, experiencing pain, or suspect an infection? A doctor will help assess your symptoms and advise you on the next steps.
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Just want some advice? Questions about health, nutrition, tests, or lifestyle — getting answers is as easy as sending a message.
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Is your child ill? Fever, rashes, cough, or skin issues — we’ll help quickly and without stress.
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Feeling emotionally unwell? We can provide initial emotional support and, if needed, refer you to the appropriate specialist.
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Want to take care of your health in advance? A doctor will create an individual testing or disease prevention plan.
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Do you have chronic health conditions? We’ll help monitor your condition and provide guidance on further treatment.
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Daily family doctor support. From early morning to late evening (6:00 AM–10:00 PM), seven days a week, including weekends.
Why choose the “Meliva Lithuania” app?
Communicate directly with a family doctor in the virtual clinic.
Book appointments at physical clinic locations.
View referrals, documents, and test results.
See previous visits, diagnoses, and treatment history.
View doctor referrals.
One-time consultation
€15.00
Meliva patients only
For registered patients. A one-time fee applies for a remote doctor consultation, payable after the service has been provided.
Best price
Individual monthly plan
€17.00
Meliva patients only
For registered patients. A one-time fee applies for a remote doctor consultation, payable after the service has been provided.
Family monthly plan
€19.00
Meliva patients only
For registered patients. Unlimited number of remote consultations is included. The fee is charged monthly and does not include automatic subscription renewal. The family plan is intended for you and up to four additional family members. Please note that all family members must be registered patients.
Digital clinic doctors
LT, EN
Diana Akulova
LT, EN
Raminta Bernotė
LT, EN
Inga Evaltaitė-Budvytienė
LT, EN
Rasita Kybartienė
LT, EN
Raimonda Lukminė
LT, EN
Dovilė Nakvosienė
LT, EN
Rasita Remeikaitė
LT, EN
Edita Svikščiūtė
LT, EN
Aušra Urbutienė
LT, EN
Mindaugas Junka
FAQs
No, you can use the app without being registered with a Meliva clinic.
However, some features (such as monthly subscription plans) are only available to registered patients.
In the app, you can choose between two types of plans:
• Subscription – allows you to use services throughout the subscription period. Payment is made in advance, and the plan renews automatically.
• One-time consultation – you pay only for a single consultation, with no long-term commitment. Payment is made before the consultation.
You can pay directly in the app using your preferred payment method.
Doctors usually respond within 5 minutes. If there are more patients at the time, the response may take up to 10–15 minutes.
You will receive a notification in the app when the doctor replies to your request.
To receive notifications, make sure they are enabled in your phone settings.
Doctors are available everyday from 6:00 AM to 10:00 PM.
Night-time consultations are currently not available. If you need urgent care, we recommend contacting the nearest healthcare facility or emergency department.
A one-time consultation does not have a fixed duration - it lasts as long as needed to provide care.
Please note:
• The consultation takes place on the same day (until 10:00 PM)
• If follow-up is needed (e.g., to discuss test results), the doctor will contact you later and continue the consultation at no additional cost
No, it is not possible to choose a specific doctor. The consultation will be provided by the next available specialist.
All our doctors are qualified, so you can be confident in the quality of care provided.
A virtual consultation is suitable for many everyday health concerns - especially when you need quick medical advice.
It is a good option if:
• You suddenly feel unwell (e.g., cold, pain, possible infection)
• You want quick advice on symptoms or test results
• Your child is unwell (e.g., fever, rash, cough)
• You need a prescription or treatment adjustment
• You have a chronic condition and want to monitor or adjust treatment
• You are looking for advice on lifestyle or prevention
It is better to seek in-person care if:
• A physical examination is required (e.g., check-up, procedures)
• You have experienced trauma or severe, acute pain
• Your condition is serious or rapidly worsening
If the doctor determines during the consultation that an in-person visit is needed, you will be clearly advised on the next steps.
Many common health concerns can be resolved remotely - quickly and conveniently.
Common cases include:
• Colds, flu, sore throat, or ear pain
• Skin issues (rashes, allergies)
• Digestive problems
• Mild pain or discomfort
• Children’s health concerns
You can also:
• Get a prescription or renew one
• Discuss test results
• Adjust your treatment
If your case cannot be fully managed remotely, the doctor will refer you for further care.
If the family doctor is unable to provide the service, the reserved consultation fee will be refunded to your account immediately.
If your payment fails, please check:
• Whether your card has sufficient funds
• Whether your card is enabled for online or recurring payments
• Whether your card details were entered correctly
If you are paying via Apple Pay or Google Pay:
• Make sure the selected payment method is active
• Try completing the payment again
Yes, all important information from the consultation is automatically transferred to the national eHealth system.
Yes, all consultations are confidential.
Your data is handled in accordance with applicable laws and with full regard for security.
Your data security is our priority:
• All data is transmitted securely using encryption
• Access is granted only to authorized personnel
• Identity is verified using Smart-ID or Mobile-ID
• Data is processed in compliance with GDPR requirements
For more information, please see the Privacy Policy in the app or on our website.
You can cancel your subscription in the Meliva Lietuva app:
• Go to “More” in the bottom menu
• Open “My subscription”
• Select “Cancel subscription” and confirm
Please note: after cancellation, your subscription will remain active until the end of the already paid period.