Quality policy

We follow a unified quality policy that includes:

• continuous assurance and improvement of the effectiveness of the integrated quality management system;
• provision of safe and professional healthcare services by applying reliable and timely diagnostics, treatment methods that meet modern scientific requirements, and optimally using available technical and financial resources;
• delivery of a comprehensive range of services that meet patient needs in clinics at the most optimal and patient‑friendly time, efficiently and responsibly;
• pursuit of the best possible outcome for patient health, minimisation of risks and maximisation of benefits, ensuring patient satisfaction and improvement of quality of life;
• strengthening mutual trust between patients and employees and fostering constructive cooperation in order to align their interests;
• creation of safe working conditions for employees, aiming for optimal operational results through efficient use of available resources;
• provision of conditions for employee qualification development, ensuring that skills, knowledge, and practical experience meet patient needs;
• enhancement of employee job satisfaction by recognising and appreciating continuous efforts and encouraging achievement of common goals and results;
• implementation of a process‑based approach and advanced management methods in daily operations.

For quality-related inquiries, please contact us by email at kokybe@cgpklinika.lt