Internal regulations
by the General Director of UAB InMedica
Order No. INME010301‑250627‑1
dated 27 June 2025
1. GENERAL PROVISIONS
1.1.UAB InMedica (hereinafter – the Institution), institution code 300011170, is an institution providing outpatient and inpatient personal healthcare services as well as laboratory diagnostic services, operating at different activity addresses (hereinafter – Institution branches), where the same procedures and rules apply.
1.2. In its activities, the Institution is guided by the Constitution of the Republic of Lithuania, the Civil Code, Government resolutions, the Law on Healthcare Institutions, the Law on the Rights of Patients and Compensation for Damage to Health and other laws of the Republic of Lithuania, orders of the Minister of Health, other legal acts, the Articles of Association of the Institution, and these internal rules (hereinafter – the Rules).
1.3. The Rules are prepared in accordance with the requirements of Article 46 of the Law on Healthcare Institutions of the Republic of Lithuania and establish the general principles of relationships and standards of behaviour between employees, patients, and their representatives.
1.4. The Institution engages only in the activities specified in its Articles of Association and held licences.
1.5. The Institution provides emergency and planned, free of charge (reimbursed from the budget of the Compulsory Health Insurance Fund (hereinafter – CHIF)) as well as paid personal healthcare services.
1.6. Employees of the Institution have the right to deviate from these Rules if, in a particular case, formal compliance with these Rules would conflict with the patient’s interests. Any deviation from these Rules must be recorded in the patient’s medical documentation.
1.7. These Rules are mandatory for all employees of the Institution, patients, their representatives, visitors, and other persons present on the territory or premises of the Institution.
1.8. Ensuring patient safety is one of the most important responsibilities of the Institution towards patients.
1.9. When serving patients, employees of the Institution are guided by the Code of Professional Ethics of Lithuanian Physicians, the Code of Professional Ethics of Nurses, other national and international codes of conduct, and the Institution’s Patient Service Standard.
1.10. The Rules are publicly available on the Institution’s websites inmedica.lt, www.kardiolitosklinikos.lt, www.insenseclinic.lt, www.vicklinika.lt, www.panodontologai.lt, www.tilzesbpg.lt and are accessible for review to every patient at the Institution’s branches.
1.11. Information about the list of laboratory tests performed at the UAB InMedica laboratory is published on inmedica.lt, www.kardiolitosklinikos.lt, www.insenseclinic.lt, www.vicklinika.lt, www.panodontologai.lt, www.tilzesbpg.lt and in the Medical Nomenclatures and Classifiers Management Information System (MNKV IS) at www.medicinosnk.lt.
1.12. The territory of the Institution may be monitored by video cameras (only in areas marked with special signs).
1.13. Main terms used in the Rules:
1.13.1. Visitor – any person who is not an employee, patient, or patient representative and who is present on the territory of the Institution.
1.13.2. Patient – a person, a client of the Institution, who uses the services provided by the Institution (hereinafter – the Patient).
1.13.3. Patient representative – a patient’s representative by law (parents, adoptive parents, guardians, custodians) or an authorised representative. If an adult Patient cannot be considered capable of reasonably assessing their interests and guardianship or care has not been established, all obligations of the Institution to the Patient are fulfilled with respect to the person authorised in writing by the Patient to act on their behalf. If there is no such authorised person or the authorised person has not taken necessary actions, obligations are fulfilled with respect to the Patient’s spouse or cohabiting partner, except where they refuse, or if there is no spouse or partner, with respect to the Patient’s parent or child, except where they refuse.
1.13.4. Remote service (hereinafter – RS) – a method of providing personal healthcare services where, using remote communication means (e.g. computer, phone, etc.), personal healthcare services are provided to the Patient via video or telephone while the Institution’s doctor and the Patient are in different locations at the same time (without the Patient physically arriving at the Institution).
1.13.5. Direct contact service – a method of providing personal healthcare services where the healthcare service is provided with the Institution’s doctor and the Patient physically present together at the Institution.
1.13.6. All other terms used in the Rules are understood as defined in the legal acts of the Republic of Lithuania regulating the provision of personal healthcare services.
1.14. When providing personal healthcare services, if necessary, the Institution ensures access to Lithuanian sign language interpretation services for the Patient:
1.14.1. orders Lithuanian sign language interpretation services for the Patient by email or telephone;
1.14.2. by remote communication means – audio and video tools (including software, communication platforms, etc.) and/or other electronic communications technologies used for providing Lithuanian sign language interpretation services when the service provider and recipient are in different locations at the same time;
1.14.3. creates conditions for the Patient to invite a Lithuanian sign language interpreter;
1.14.4. if the Patient does not know Lithuanian sign language, enables communication with the Patient in writing.
2. INSTITUTION WORKING HOURS
2.1. The working hours of the Institution are published on the Institution’s websites inmedica.lt, www.kardiolitosklinikos.lt, www.insenseclinic.lt, www.vicklinika.lt, www.panodontologai.lt, www.tilzesbpg.lt and on the main entrance doors of the Institution branch and are available for review by every patient of the Institution.
2.2. The working hours and contact information of the Institution branches and the Institution’s management (administration) are provided in Annex 1 to these Rules.
3. PROCEDURE FOR PATIENTS APPLYING TO THE INSTITUTION
3.1. In order to obtain information about personal healthcare services provided at the Institution, their prices, and possibilities of using them, legal entities and individuals may apply in writing (including by email) or orally to the Institution’s Call Centre or to the branch registration desk. Information is also published on the Institution’s websites inmedica.lt, www.kardiolitosklinikos.lt, www.insenseclinic.lt, www.vicklinika.lt, www.panodontologai.lt, www.tilzesbpg.lt.
3.2. When applying for emergency and necessary medical assistance:
3.2.1. Emergency and necessary medical assistance is provided to Patients without queue.
3.2.2. Emergency and necessary medical assistance is provided in accordance with the procedure established by relevant legal acts of the Republic of Lithuania.
3.2.3. A referral is not required for necessary medical assistance.
3.3. If family physician services are provided at an Institution branch, patients may find out about the possibility of receiving family medicine services at another healthcare institution outside the Institution branch’s working hours by calling the branch registration desk or the Call Centre, on the Institution’s websites inmedica.lt, www.kardiolitosklinikos.lt, www.tilzesbpg.lt, at the branch registration desk, and on the main entrance door of the Institution branch.
3.4. If only family medicine services are provided at an Institution branch, patients of that branch, by calling the registration desk or Call Centre, on the Institution’s websites inmedica.lt, www.tilzesbpg.lt, at the branch registration desk, and on the main entrance door of the Institution branch, may obtain information about healthcare institutions providing primary outpatient dental healthcare and primary outpatient mental healthcare services.
3.5. When arriving at the Institution, a Patient must have an identity card, passport, or another identity document (child’s birth certificate, foreign citizen’s passport or equivalent travel document, residence permit in the Republic of Lithuania). If the Patient is represented by a Patient representative, documents confirming the representative’s identity and representation basis must also be provided.
3.6. For the Patient or their representative:
3.6.1. When applying for the first time to an Institution branch providing primary outpatient personal healthcare services and selecting a specific physician (family physician, internal medicine physician, paediatrician, psychiatrist), the documents specified in Clause 3.5 must be provided. The Patient is given the “Application for Treatment at the Selected Primary Healthcare Institution” and other related documents (consents, etc.), which are completed and signed by the Patient.
3.6.2. When applying to an Institution branch providing inpatient services, the documents specified in Clause 3.5 must be provided. The Patient is given consent for inpatient services and related documents (agreements, consents, etc.), which are completed and signed. All required consultations and examinations are reserved in advance and may be adjusted upon the Patient’s arrival. Upon arrival, diagnostic and treatment tactics are determined and a treatment plan is prepared. If necessary, appointed Institution employees arrange additional services (visas, transportation to/from the airport, document translation, etc.). Patients are not admitted to a branch providing inpatient services without the consent of the Patient or their representative.
3.7. Consent of the Patient or their representative is not required:
3.7.1. When there is a threat to a person’s life and the person is unable to give consent;
3.7.2. When there is a threat to the life of a minor or incapacitated person and their representatives cannot be promptly located;
3.7.3. In other cases provided for by laws of the Republic of Lithuania.
3.8. After completing all registration procedures, a responsible Institution employee introduces the Patient or their representative to the Rules and provides other relevant information. The Patient or representative reviews additional documents approved at the Institution (consents, etc.) and forms and completes and confirms them in writing.
3.9. Physicians and other healthcare specialists of Institution branches (as needed) consult Patients during the hours specified in their work schedules.
3.10. Patients are registered during branch working hours by phone, online, by email, or in person at the Institution.
3.11. When a Patient contacts the Institution by phone, their identity is verified by providing name, surname, date of birth, last 4 digits of the personal identification number, and contact details. To ensure quality of healthcare services, telephone conversations are recorded and the Patient is informed by an automated message before the call begins. The Patient may refuse recording; in such case, they must attend the Institution in person or register online.
3.12. Secondary level specialist consultations are provided after submission of the documents specified in Clause 3.5 and verification of an electronically issued Medical Referral (Form No. E027, hereinafter – Referral). A Referral is not required when applying for paid services.
3.13. Employees of the Institution’s Call Centre or branch registration desk, upon the Patient’s request during registration, provide information about physicians and other healthcare professionals working at the Institution, their qualifications, working schedules, types of services provided, and prices.
3.14. Persons insured by state health insurance in other European Union Member States, European Economic Area countries, and the Swiss Confederation must present the European Health Insurance Card (hereinafter – EHIC), an EHIC replacement certificate or a structured electronic document (hereinafter – SED) S045, which entitles them to receive necessary medical assistance and reimbursed medicines and medical aids; document DA1 (or E123 certificate, or SED DA002), entitling them to necessary medical assistance and reimbursed medicines and medical aids in case of occupational accidents or exacerbation of occupational disease; document S2 (or E112 certificate, or SED S010), entitling them to receive planned reimbursable services and reimbursed medicines and medical aids specified in the document; document S3 (or SED S008), entitling continuation of treatment started in Lithuania, reimbursed from the CHIF budget.
3.15. Patients are reminded in advance of the scheduled visit time for primary or paid services by SMS, telephone call, or email (if the Patient has provided contact phone number and/or email address).
3.16. The Patient must arrive at the Institution branch 10 minutes before the scheduled visit time unless informed in advance about arriving earlier. A Patient arriving more than 15 minutes late may not be admitted.
3.17. If due to important circumstances a physician attends a Patient longer than scheduled, other Patients will be admitted later than the registered time. The aim is to admit registered Patients no later than 15 minutes after the scheduled time. Branch registration desk employees inform Patients verbally about delays.
3.18. If a specific appointment or RS service time has been assigned and the Institution wishes to change it on its own initiative, a new appointment time is coordinated with the Patient. The new time must be notified no later than 12 hours before the planned visit. This notice term may not apply when Institution physicians fall ill, provide emergency care, perform longer-than-planned surgeries, experience equipment failures, or similar circumstances.
3.19. If a Patient cannot arrive at the Institution at the scheduled time or start RS service provision at the scheduled time, the Patient must notify the Institution in advance (no later than 24 hours before the scheduled start) by phone or in person at the branch registration desk and may arrange another visit time if desired.
3.20. RS services at the Institution are provided in accordance with the procedure established by legal acts of the Republic of Lithuania.
3.21. RS services are provided only to Patients or their representatives who agree to receive them and are identified in accordance with Clauses 3.26 and 3.27 of the Rules. Consent for RS services may be confirmed by the Patient in writing or orally (if the conversation is recorded), and the Patient’s choice is recorded in the Institution’s information system.
3.22. A Patient wishing to receive RS services is registered according to the standard procedure.
3.23. RS service is not provided and the Patient is registered for direct contact service if:
3.23.1. It is not possible to verify the accuracy of information about health provided by the Patient or representative;
3.23.2. The requested service is not an RS service;
3.23.3. The specialist physician cannot assess the Patient’s health without physical examination;
3.23.4. The Patient is receiving treatment in a hospital or rehabilitation institution;
3.23.5. Appointment of medicines or medical aids not previously used by the Patient is requested, or in similar cases;
3.23.6. The Patient has never previously attended the Institution.
3.24. Before starting RS services, the Patient must be asked the following mandatory verification questions:
3.24.1. Patient’s name, surname, and basis of representation (if represented);
3.24.2. Patient’s date of birth and last 4 digits of the personal identification number;
3.24.3. Patient’s residential address known to the Institution;
3.24.4. Information about the Patient’s last visit (e.g., physician’s surname, date, reason);
3.24.5. The right to ask additional verification questions remains if doubts arise regarding Patient behaviour or accuracy of provided information.
3.25. The physician verifies the information obtained from the Patient against data in the Institution’s information system and assesses its accuracy. RS service provision begins if at least 3 verification questions are answered correctly. If fewer than 3 questions are answered, RS service is not provided and the Patient is informed that identification requirements are not met.
3.26. If available data on the Patient’s health condition are insufficient and assessment is not possible remotely without examination or additional tests, RS service provision is terminated, and the Patient is informed of the reasons.
3.27. The Patient or representative assumes responsibility for the accuracy of identification data and health information provided via information and communication technologies.
3.28. When providing or receiving information, delivering services, or communicating, Institution employees, Patients, and accompanying persons must act professionally and respectfully. Employees must provide comprehensive answers within competence limits, help complete necessary documents, direct Patients where information can be obtained, and ensure patient comfort. The following are prohibited:
3.28.1. Use of offensive language;
3.28.2. Addressing others familiarly or offensively;
3.28.3. Threatening behaviour;
3.28.4. Raising one’s voice;
3.28.5. Use of discriminatory arguments or comparisons;
3.28.6. Non-compliance with hygiene requirements.
3.29. Violation of Clause 3.28 by the Patient or accompanying person constitutes grounds for service suspension or refusal if it does not endanger the Patient’s life or health.
3.30. Before exercising the right specified in Clause 3.29, employees must warn the Patient or accompanying person about compliance obligations and inform that repeated violation will result in service suspension or refusal.
3.31. If services are suspended, refused, or terminated, staff must record this fact in the Patient’s medical records.
3.32. Service suspension or refusal under Clauses 3.29–3.30 does not entitle the Patient to refund of fees paid for provided services.
3.33. Service provision resumes only after a written commitment to comply with Clause 3.28 is signed.
3.34. If Clause 3.28 is violated by Institution staff, the Patient has the right to be served by another employee.
4. NOMENCLATURE AND SCOPE OF FREE AND PAID SERVICES, AND THE PROCEDURE FOR THEIR PROVISION
4.1. Personal healthcare services which the Institution is licensed to provide are specified in the personal healthcare institution license No. 2797 issued to the Institution on 18 May 2004 by the State Accreditation Service for Healthcare Activities under the Ministry of Health (hereinafter – VASPVT). Supplementary and alternative medicine services which the Institution is licensed to provide are specified in the supplementary and alternative healthcare institution license No. PAL‑3 issued to the Institution on 9 March 2022 by VASPVT. Licenses issued to the Institution are publicly available on the VASPVT website.
4.2. Free personal healthcare services (except emergency medical assistance) are provided at the Institution only after verifying that the person is insured by compulsory health insurance.
4.3. The following services are provided free of charge:
4.3.1. Emergency medical assistance in accordance with the procedure established by legal acts of the Republic of Lithuania;
4.3.2. Planned outpatient and inpatient personal healthcare services specified in contracts with territorial health insurance funds for residents of the Republic of Lithuania insured with compulsory health insurance. Information regarding specific services, scope, provision procedure, queues, etc. is provided by Call Centre and branch registration desk employees and is also publicly published on the Institution’s website in accordance with applicable legal acts.
4.4. Planned specialised outpatient and inpatient services are provided free of charge only for the main condition (for which the Patient has been referred for consultation or hospitalised) and only when the Patient has a Referral of the required form issued in accordance with legal acts, with services reimbursed from the CHIF budget in accordance with contracts with territorial health insurance funds.
4.5. When the Institution has exhausted the funding limits established in contracts with territorial health insurance funds, Call Centre and branch registration desk employees shall inform Patients applying that certain planned services cannot temporarily be provided free of charge.
4.6. The following services are provided for a fee:
4.6.1. All personal healthcare services listed in the Institution’s price list, except those listed in Clause 4.3;
4.6.2. All personal healthcare services when the Patient is not insured by compulsory health insurance or applies without a Referral;
4.6.3. Personal healthcare services requested by the Patient at their own initiative without a Referral;
4.6.4. Personal healthcare services provided to foreign citizens, except as provided in Clause 3.14;
4.6.5. Services requested out of turn, where the Patient has been informed in writing of the right and possibility to receive such services free of charge in the regular queue;
4.6.6. Personal healthcare services provided anonymously, except as permitted by laws of the Republic of Lithuania;
4.6.7. Additional non‑healthcare services provided in the Institution’s hospital.
4.7. If a Patient insured with compulsory health insurance chooses services, materials, or procedures more expensive than those reimbursed from the CHIF budget, after being informed in writing and signing the relevant consent forms, the Patient shall pay the price difference between the selected services and the base reimbursed price.
4.8. Paid services are provided in accordance with the procedure approved by the General Director. Payments are accepted at Institution cash desks or via bank transfer based on a pre‑issued invoice. After payment, a receipt is issued and, if required, an invoice.
4.9. The price list of paid services is published on the Institution’s website and is also available via Call Centre and branch registration desk employees by phone or in person.
5. PATIENTS’ RIGHTS AND OBLIGATIONS AT THE INSTITUTION
5.1.1. The Patient has the right to participate in decision‑making regarding the personal health care services required by the Patient and to receive high‑quality personal health care services.
5.1.2. The Patient has the right to be cared for in conditions that do not demean his/her dignity and honor, with the Institution’s health care professionals ensuring respectful conduct toward the Patient.
5.1.3. The Patient’s rights may not be restricted on the grounds of gender, age, race, nationality, language, origin, social status, faith, beliefs or views.
5.1.4. Patients have the right to be treated in such a manner that their illness, treatment and nursing care are approached with respect.
5.1.5. Patients must be provided with scientifically substantiated pain‑relief measures so that they do not suffer due to their health disorders.
5.1.6. The Patient must be informed of the name, surname, position and professional qualification of the treating physician and nursing staff.
5.1.7. The Patient has the right to receive information about services provided by the Institution, their prices and the possibilities of using such services.
5.1.8. The Patient must be informed about the Rules and procedures insofar as they relate to the Patient’s stay at the Institution.
5.1.9. Personal health care services may be provided to the Patient only with the Patient’s consent / expression of will.
5.1.10. The Patient may be included in biomedical research only upon obtaining the Patient’s consent / expression of will.
5.1.11. During the Patient’s visit, the physician assesses the Patient’s health condition and establishes a health care plan (including health care goals and expected outcomes). The physician or a member of the physician’s team informs the Patient thereof in an understandable manner. The health care plan is coordinated with the Patient taking into account the Patient’s health care goals (clinical and health‑promotion), and the Patient confirms consent to the plan by consent / expression of will.
5.1.12. Prior to performing a surgical operation or an invasive and/or interventional procedure, informed consent of the Patient must be obtained. The Patient is informed about the purpose of the procedure/operation, preparation for it, the method of performance and possible adverse effects. It must be clarified whether the Patient has clearly understood the purpose and method. Such consent, except in cases where the invasive and/or interventional procedure does not violate the integrity of tissues and/or organs and may cause only minor temporary adverse effects, must be expressed in writing.
5.1.13. Third‑party representatives (family members, guardians, interpreters, health care professionals participating in training at the Institution, etc.) may participate in providing personal health care services (including intimate examinations such as genital, breast or anal examinations) only with the Patient’s consent / expression of will.
5.1.14. The Patient has the right to information about his/her health condition, diagnosis, medical examination data, treatment methods and treatment prognosis.
5.1.15. The Patient has the right to obtain another specialist physician’s opinion regarding his/her health condition and proposed treatment.
5.1.16. Information must be provided to the Patient in a form understandable to the Patient, explaining medical terminology. When informing about treatment, the physician must explain the course of treatment, possible treatment results, alternative treatment methods and other circumstances that may influence the Patient’s decision to consent to or refuse treatment, as well as the consequences of refusing the proposed treatment.
5.1.17. A Patient who does not speak the official state language may communicate with health care professionals and other employees of the Institution in a language understandable to the Patient, provided the Patient attends with an interpreter. The Patient and the interpreter accompanying the Patient are responsible for proper and accurate translation of the information referred to in clause 5.1.16.
5.1.18. The Patient has the right to refuse specific treatment and/or procedures, and the Institution’s physicians’ team must respect the Patient’s decision.
5.1.19. Information must not be provided to the Patient against his/her will. The refusal to receive information about one’s health must be clearly expressed and confirmed by signature.
5.1.20. From the age of 16, all personal health care services at the Institution are provided only with the Patient’s consent, except in cases of emergency medical care where the Patient cannot express his/her will.
5.1.21. For a minor Patient under 16 years of age, all personal health care services at the Institution are provided only with the consent of legal representatives, except in cases of emergency medical care. Health care professionals must select diagnostic and treatment methods that best serve the minor’s interests, considering primarily the will of the minor and his/her representatives. In case of disagreement, decisions are made by a physicians’ council.
5.1.22. A minor Patient under 16 years of age who, in the physician’s justified opinion expressed in medical records, is capable of correctly assessing his/her health condition, has the right to independently seek and decide on health care services, except in cases established by law.
5.1.23. The Patient may not be treated or provided with any other health care or nursing services against his/her will unless otherwise provided by law.
5.1.24. Where health care must be provided to a Patient aged 16 or older who cannot reasonably assess his/her interests and no legal representatives are available, decisions regarding personal health care services are made by a specialist physician or, if necessary, a physicians’ council, acting exclusively in the Patient’s best interests. The decision to form a council is justified in the Patient’s medical records.
5.1.25. In cases concerning a minor Patient under 16 whose parents evade legal representative duties or disagree, decisions regarding services are made by a physician or physicians’ council in the Patient’s best interests.
5.1.26. A Patient declared legally incapacitated in the field of health care is represented by a legal guardian.
5.1.27. Information about the health condition of a Patient unable to reasonably assess his/her interests is provided to the authorized representative, spouse (partner), parents or adult children upon request.
5.1.28. Patients aged 16 or older suffering from diseases listed by the Government may receive personal health care services without disclosing their identity.
5.1.29. Treatment specifics for Patients with mental illness are regulated by the Law on Mental Health Care.
5.1.30. Specialist physicians and nursing staff must respect Patient privacy. The Patient has the right to confidentiality of health information except as provided by law.
5.1.31. The Patient’s private life is inviolable. Information about the Patient’s personal life may be collected only with consent and only if necessary for diagnosis, treatment or nursing care.
5.1.32. If further stay at the Institution is not medically justified, prior to discharge or transfer the Patient or representative must be informed about the justification and continuity of care.
5.1.33. The Patient has the right to contact the Institution’s management in writing, by e‑mail, by phone, or by leaving feedback at kokybe@meliva.lt.
5.1.34. The Patient has the right to compensation for damage caused by violation of Patient rights.
5.1.35. All necessary information is provided to the Patient during the stay at the Institution and published on the Institution’s website or provided at service units.
5.1.36. The Patient has the right to request information on whether the Institution processes his/her personal data and to access such data.
5.1.37. The Patient has the right to request rectification or suspension of processing of inaccurate personal data, except storage.
5.1.38. The Patient has the right to request erasure or restriction of personal data processed solely based on consent.
5.1.39. The Patient has the right to receive and transmit personal data provided by the Patient (data portability).
5.1.40. The Patient has the right to object to personal data processing based on legitimate interests, including profiling.
5.1.41. The Patient has the right to withdraw consent for direct marketing at any time.
5.1.42. Data protection requests may be submitted in writing, electronically, orally, or directly to the Data Protection Officer at duomenuapsauga@meliva.lt.
5.1.43. The Patient has the right to apply to the State Data Protection Inspectorate.
5.2. Patients’ Obligations:
5.2.1. The Patient may not demand privileges on the grounds of gender, race, nationality, language, origin, social status, faith, beliefs or views.
5.2.2. The Patient must acknowledge in writing (by handwritten or electronic signature) that he/she has familiarized himself/herself with the Institution’s internal rules, other documents established by the Institution, and must comply with the obligations specified therein.
5.2.3. The Patient must take care of his/her health, use his/her rights honestly, not abuse them, and cooperate with the Institution’s staff.
5.2.4. To the best of his/her ability, the Patient must provide health care professionals with information about his/her health, previous illnesses, surgeries performed, medicines used and currently used, allergic reactions, genetic heredity and other data known to the Patient that are necessary for the proper provision of personal health care services.
5.2.5. After receiving information about the personal health care services prescribed to him/her, in cases established by the laws of the Republic of Lithuania, the Patient must confirm his/her consent or refusal regarding the provision of such personal health care services in writing or by electronic signature.
5.2.6. The Patient must comply with the prescriptions and recommendations of health care professionals or refuse the prescribed personal health care services. The Patient must inform health care professionals about any deviations from prescriptions or the established regimen to which he/she has given consent.
5.2.7. In accordance with the provisions of clause 3.28, the Patient must behave respectfully and appropriately toward all employees of the Institution and other patients.
5.2.8. If a Patient violates his/her obligations, thereby endangering his/her own or other patients’ health or life, or obstructs the provision of high‑quality personal health care services, the provision of personal health care services may be terminated in accordance with clauses 3.29–3.33, except where this would pose a threat to the Patient’s life.
5.2.9. The Patient must cooperate with the health care professional who has prescribed or is providing personal health care services and comply with his/her prescriptions and recommendations.
5.2.10. The Patient must pay for paid services on time in accordance with the prices valid at the Institution at that time.
5.2.11. The Patient must comply with personal hygiene requirements insofar as permitted by his/her health condition.
5.2.12. The Patient must properly use the Institution’s equipment and inventory and protect the Institution’s property.
5.2.13. Patients and visitors are prohibited, without permission obtained in accordance with the established procedure, from filming or photographing premises, employees or Patients on the Institution’s premises and territory, or otherwise violating their privacy.
5.2.14. Patients and hospital visitors are liable for damage caused to the Institution or its employees in accordance with the procedure established by the laws of the Republic of Lithuania.
5.3. A Patient who has been issued a certificate of temporary incapacity for work undertakes to comply with the rules of conduct during the period of incapacity:
5.3.1. To comply with the physician’s instructions – to follow the prescribed treatment and/or nursing regimen and to undergo the prescribed treatment, diagnostic and/or nursing procedures.
5.3.2. Upon invitation of the territorial division of the State Social Insurance Fund Board under the Ministry of Social Security and Labour, to appear at the meeting of the Clinic’s Medical Advisory Commission (MAC) at the appointed time for assessment of work capacity.
5.3.3. Not to use alcohol, narcotic, toxic or psychotropic substances.
5.3.4. Not to perform actions that may prolong the duration of temporary incapacity for work – not to work, study, travel, or participate in cultural, sports, entertainment or other events.
5.3.5. If a temporary incapacity certificate has been issued for nursing a sick family member or caring for a child, the Patient must nurse the family member or care for the child and act in such a way that his/her actions do not prolong the duration of nursing care.
6. PROCEDURE FOR PATIENT VISITS, DISCHARGE AND TRANSFER TO OTHER PERSONAL HEALTH CARE INSTITUTIONS
6.1. In the Institution’s units providing secondary outpatient personal health care services:
6.1.1. Intoxicated or otherwise impaired, aggressive persons are not admitted to the Institution.
6.1.2. Patients suffering from acute communicable infectious diseases are served in accordance with a separate procedure approved by the Institution.
6.1.3. Patients wearing outer clothing (coats, jackets) are not admitted to consulting rooms where personal health care services are provided. Outer clothing must be left in the cloakroom provided by the Institution. The Institution is not responsible for valuables left in outer clothing.
6.1.4. Due to the specifics of activities, Patient access to the Institution may be restricted, a different procedure for providing outpatient personal health care services may be established, and Patients and visitors of the Institution must comply with specific staff requirements regarding footwear, clothing and the use of disinfection measures. Patients and visitors must comply with reasonable instructions given by the Institution’s staff.
6.1.5. In the event of a declared epidemic or other emergency situations, the Institution’s management may, in accordance with legal requirements, restrict the provision of outpatient personal health care services to Patients by publicly announcing such restrictions.
6.1.6. During procedures performed for Patients, only the Patient and the health care professionals performing the procedure may be present in the procedure room; other persons (e.g., relatives, other health care professionals) are not allowed, except in cases provided for in clause 5.1.13 and when assistance from a caregiver is required.
6.1.7. If specialized outpatient personal health care services or inpatient treatment are indicated for the Patient, prior to referral the justification for such decision must be comprehensively explained to the Patient or the Patient’s representative. Where a Patient who cannot reasonably assess his/her interests is referred to another health care institution, the information specified in this clause must be provided to the Patient’s representative, provided that such representative is indicated by signature in the Patient’s medical records or has submitted a document confirming representation in compliance with legal requirements.
6.1.8. Where the Patient’s health condition, in the opinion of the attending physician, does not require intensive additional treatment, the Patient is referred for outpatient treatment at home in accordance with an agreed treatment and care plan.
6.1.9. In the event of a Patient’s death, Institution employees follow the Procedure for the Management and Review of Patient Deaths approved by the Institution.
6.2. In the Institution’s units providing inpatient services:
6.2.1. Intoxicated or otherwise impaired, aggressive visitors are not admitted to the Institution.
6.2.2. Persons suffering from acute communicable infectious diseases are prohibited from visiting Patients hospitalized in the Institution’s inpatient units.
6.2.3. Patients may be visited at the Institution’s hospital during working hours. Patient visiting hours may be specified in individual units. At other times, Patients may be visited only with permission from the attending specialist physician or the physician on duty.
6.2.4. Persons arriving to visit Patients wearing outer clothing (coats, jackets) are not admitted to the hospital. Outer clothing must be left in the cloakroom or designated area. The Institution is not responsible for valuables left in outer clothing.
6.2.5. Due to the specifics of activities, Patient visits may be restricted, another visiting procedure may be established, and visitors must comply with specific staff requirements regarding footwear, clothing and the use of disinfection measures. Visitors must comply with reasonable instructions provided by the Institution’s staff.
6.2.6. A Patient who cannot reasonably assess his/her interests may be visited, with the consent of the physician(s) responsible for the Patient and without restricting the rights granted to others, by the Patient’s spouse (partner), parents (adoptive parents) and adult children upon request. The visiting person must additionally present an identity document and indicate their relationship to the Patient.
6.2.7. During physicians’ rounds and procedures performed for Patients in the ward, visitors are not permitted to remain in the ward, except where assistance from a caregiver is required.
6.2.8. Visitors must maintain peace and order, follow the instructions of the Institution’s staff, and respect the rights and privacy of other Patients.
6.2.9. In the event of a declared epidemic or other emergency situations, the Institution’s management may restrict or prohibit Patient visits by publicly announcing such measures.
6.2.10. Visitors are prohibited from bringing alcoholic beverages, tobacco products, narcotic, psychotropic or other psychoactive or prohibited substances, non‑recommended food products or medicines to Patients.
6.2.11. Food products brought to Patients must be fresh, properly and neatly packaged; Institution staff must be informed of perishable food products.
6.2.12. For violations of the Patient visiting procedure, visitors may be warned and, in case of failure to comply with warnings, asked to leave the Institution’s premises or territory.
6.2.13. Patients are discharged from the Institution:
6.2.13.1. upon completion of the examination and treatment plan;
6.2.13.2. to continue treatment on an outpatient basis;
6.2.13.3. to continue restorative or rehabilitation treatment;
6.2.13.4. upon transfer for treatment to another health care institution;
6.2.13.5. for gross violations of the Rules or unauthorized departure from the hospital, in accordance with applicable legislation of the Republic of Lithuania;
6.2.13.6. at the Patient’s request, even if examination and treatment have not been completed. The Patient records such request in the medical history and confirms it by signature; responsibility for providing the medical history to the Patient rests with the attending specialist physician or the physician on duty;
6.2.13.7. in other cases established by applicable legislation of the Republic of Lithuania.
6.2.14. If the Patient’s further stay at the Institution is not medically justified, prior to discharge home or transfer to another health care institution, the Patient or the Patient’s representative must be comprehensively informed of the justification for such decision and the continuity of further health care. Receipt of such information is confirmed by signature. Where a Patient who could not reasonably assess his/her interests during hospitalization is discharged or transferred, the information must be provided to the Patient’s representative in accordance with legal requirements, and receipt must be confirmed by signature in the relevant Institution documents.
6.2.15. Where the Patient’s health condition, in the opinion of the attending specialist physician, requires intensive additional treatment, the Patient may be referred to another personal health care institution, having coordinated the transfer with the receiving institution, issued a referral and informed the Patient.
6.2.16. Where the Patient’s health condition, in the opinion of the attending specialist physician, does not require intensive additional treatment, the Patient is referred for outpatient treatment at home in accordance with an agreed treatment and care plan.
6.2.17. Upon discharge, all medical documents required in the specific case are prepared and provided to the Patient. Documents may be handed to the Patient upon discharge or, with the Patient’s consent, sent by e‑mail with technical measures applied to secure personal data.
6.2.18. In the event of a Patient’s death, Institution employees follow the Procedure for Actions in the Event of a Patient’s Death and Review of Complex Clinical or Death Cases approved by the Institution.
7. PROCEDURE FOR THE RESOLUTION OF DISPUTES AND CONFLICTS BETWEEN THE INSTITUTION AND PATIENTS
7.1. Where a Patient believes that his/her rights have been violated, the Patient has the right to submit a complaint to the Institution no later than within one year from the day the Patient became aware of the violation of his/her rights, but no later than within 3 years from the day of the violation of rights, except in cases where damage has been caused as a result of the violation of rights.
In order to receive compensation for damage, in accordance with the procedure established by the Law of the Republic of Lithuania on Patients’ Rights and Compensation for Damage to Health, and no later than within 3 years from the day the Patient became aware or should have become aware of the damage, the Patient must apply to the Commission for Determining Damage Caused to Patients’ Health operating under the Ministry of Health of the Republic of Lithuania, in accordance with the procedure approved by the Government for compensation of pecuniary and non‑pecuniary damage.
7.2. Complaints may be submitted directly (by visiting the Institution) or remotely (by registered mail, courier, e‑mail or other electronic communication means ensuring identification of the complainant).
The complaint must indicate the Patient’s rights which, in the Patient’s opinion, were violated by the Institution, the circumstances substantiating such violation, and the Patient’s demands for elimination of the violation. Documents supporting the circumstances and demands specified in the complaint must be attached, if available. Where the complaint is submitted by the Patient’s representative, a document confirming representation must also be attached.
7.3. If not all required documents are submitted with the complaint, if the documents are improperly оформed, and/or if incomplete or inaccurate information is provided in the complaint or documents, the Institution shall notify the complainant of the identified deficiencies no later than within 3 working days from receipt of the complaint and inform that failure to correct the deficiencies within 30 days will result in the complaint not being examined. In such case, the Patient has the right to resubmit the complaint.
7.4. Complaints are not examined and are returned to the submitter indicating the reason for return in the following cases:
7.4.1. required documents are not submitted or are improperly prepared, and/or incomplete or inaccurate information is provided, and the complainant fails to correct deficiencies within the specified time limit;
7.4.2. the complaint is illegible.
7.5. A Patient has the right to apply:
- to the State Accreditation Service for Healthcare Activities (VASPVT) regarding violations related to accessibility and quality of personal health care services;
- to the National Health Insurance Fund under the Ministry of Health regarding compulsory health insurance matters;
- to the Lithuanian Bioethics Committee regarding violations related to compliance with bioethics requirements.
The Patient may apply to these institutions only if he/she disagrees with the decision adopted by the Institution after examination of the complaint or if the complaint is not accepted for examination by the health care institution.
7.6. Upon receiving a Patient’s complaint, the Institution examines it and informs the Patient of the results in writing no later than within 20 working days.
7.7. Patient surveys are periodically conducted at the Institution. Patients may also express their opinion on the Institution’s website or by e‑mail at kokybe@meliva.lt.
7.8. The Institution has approved a Complaint Handling Procedure detailing the provisions of the dispute and conflict resolution procedure set out in these Rules.
7.9. Complaints, statements or remarks received without the complainant’s personal data are examined depending on the significance of the facts presented. The decision to investigate is made by a designated responsible employee of the Institution. Responses to such complaints may not be provided depending on circumstances.
8. PROCEDURE FOR PROVIDING INFORMATION ABOUT A PATIENT’S HEALTH CONDITION TO THE PATIENT AND HIS/HER RELATIVES
8.1. All information about the Patient’s stay at the Institution, health condition, diagnosis, prognosis and treatment, as well as all other personal information about the Patient, is considered confidential.
8.2. Upon presenting identity documents, the Patient has the right to receive information about his/her health condition, diagnosis, treatment or examination methods applied at the Institution or known to the physician, possible risks, complications, side effects, prognosis and other circumstances that may influence the Patient’s decision to consent to or refuse the proposed treatment, as well as the consequences of refusing treatment. Information is provided in an understandable form, taking into account the Patient’s age and health condition, with medical terminology explained.
8.3. Information about the Patient’s health condition, diagnosis, treatment or examination methods, risks, complications, side effects and prognosis may not be provided against the Patient’s will. The refusal to receive information must be clearly expressed and confirmed by signature.
8.4. Confidential information may be provided to other persons only with the Patient’s written consent, specifying the grounds, scope and purpose of disclosure, except where the Patient has personally designated in medical records specific persons entitled to receive such information, as well as its scope and duration. The Patient has the right to designate persons to whom confidential information must not be disclosed.
8.5. Without the Patient’s consent, confidential information may be provided to persons directly involved in treatment, nursing or health assessment, only insofar as necessary to protect the Patient’s interests. Where the Patient cannot reasonably assess his/her interests and consent is unavailable, information may be provided to the Patient’s representative, spouse (partner), parents or adult children to the extent necessary to protect the Patient’s interests.
8.6. Information about the health condition of a Patient who cannot reasonably assess his/her interests is provided to the Patient’s spouse (partner), parents and adult children upon request.
8.7. In accordance with the requirements of the legislation of the Republic of Lithuania, information about a Patient is not provided by telephone.
8.8. Information about the Patient’s health condition, diagnosis, medical examination data, possible treatment methods and outcomes, prognosis and consequences of refusing treatment is provided in a form understandable to the Patient and/or persons specified in the consent.
8.9. Representatives of a minor Patient under 16 years of age have the right to access the medical documents of the minor. The physician provides information guided by the best interests of the minor.
8.10. Information about the condition of Patients undergoing treatment may be provided by attending physicians, heads of departments or physicians on duty.
8.11. After the Patient’s death, the right to receive information about the Patient’s stay at the Institution, treatment, health condition, diagnosis, prognosis and other personal information belongs to heirs by will or by law (spouse/partner, parents, children).
9. PROCEDURE FOR PREPARATION AND ISSUANCE OF COPIES OF MEDICAL HISTORIES, OUTPATIENT RECORDS AND OTHER DOCUMENTS TO THE PATIENT OR OTHER NATURAL OR LEGAL PERSONS
9.1. Persons who, in accordance with the procedure and grounds established by legal acts, are entitled to receive written information about a Patient (copies of medical documents) shall submit to the Institution a written request (signed by hand or by electronic signature) together with the relevant written consent of the Patient (signed by hand or by electronic signature). The request must specify the nature, scope and purpose of the requested information.
9.2. A Patient submitting a request to the Institution for the provision of written information (receipt of copies) must present an identity document. If such request is submitted by mail or via a courier, a copy of the applicant’s identity document certified by a notary or by a lawyer representing the Patient must be attached. A Patient’s representative submitting a request for written information must present an identity document and a document confirming representation.
9.3. Medical documents are documents of the Institution and are stored at the Institution or in its archive.
9.4. At the Patient’s request, the Patient must be allowed to review his/her medical documents (which are mandatorily stored at the Institution). Access to medical documents may be restricted if the information contained therein could harm the Patient’s health or pose a threat to the Patient’s life. The decision not to provide medical documents to the Patient is made by the attending physician. The decision and its reasons are recorded in the medical documents.
9.5. A Patient may at any time, free of charge, access his/her medical documents by logging into the Electronic Health Services and Cooperation Infrastructure Information System (ESPBI IS).
9.6. At the Patient’s request and upon presentation of an identity document, the Institution shall prepare and issue, at the Patient’s expense and within 1 working day, Institution‑certified copies of the Patient’s medical documents, as well as issue descriptions of diagnosis and treatment.
9.7. Without the Patient’s consent, confidential information shall be provided in accordance with legal acts to:
9.7.1. health care institutions where the Patient is or has been treated, nursed, where health assessment is performed or where the Patient registers for health care services;
9.7.2. institutions supervising the provision of health care services;
9.7.3. commissions reviewing the condition of legally incapacitated persons for the performance of their functions;
9.7.4. courts, prosecutors’ offices, pre‑trial investigation authorities, the State Child Rights Protection and Adoption Service under the Ministry of Social Security and Labour, and other institutions entitled to receive such information under the laws of the Republic of Lithuania.
9.7.5. Confidential information may be provided to the above institutions only upon their written request specifying the legal basis, purpose and scope of the requested confidential information. In all cases, disclosure must comply with the principles of reasonableness, fairness and priority of protection of the Patient’s rights and interests. Such information is provided by the Institution’s management upon written request.
9.8. Copies (or extracts) of medical documents required for referring a Patient for consultation or, under certain medical indications, for treatment in other health care institutions or to the Disability and Working Capacity Assessment Office, are provided free of charge.
9.9. If the Institution does not possess the requested written information (medical documents regarding the Patient and services provided), the Institution shall inform the applicant thereof in writing within 5 working days and refund the fee paid for the service.
10. PROVISIONS OF LAWS AND OTHER LEGAL AND REGULATORY DOCUMENTS GOVERNING OCCUPATIONAL SAFETY
10.1. Occupational safety, fire safety and electrical safety requirements must be observed at the workplace, in compliance with the Law of the Republic of Lithuania on Occupational Safety and Health and other legal acts related to occupational safety, job descriptions, procedural rules and other orders of the Director of the Institution.
10.2. Persons on the territory of the Institution must comply with the requirements of informational, prohibitory and other signs.
10.3. Patients and visitors must:
10.3.1. upon arrival at the Institution, remove outer clothing and leave it in the cloakroom or designated outerwear storage area/locker;
10.3.2. comply with the instructions of the Institution’s staff regarding safe conduct, environmental protection and fire safety;
10.3.3. immediately inform the Institution’s staff of abnormal operation of equipment in wards (increased noise, vibration, temperature rise, unusual smell, etc.) or other factors posing a threat to health or life;
10.3.4. avoid actions that may endanger their own or others’ health or life;
10.3.5. take all precautionary measures when walking on surfaces recently cleaned wet or where liquids or substances have spilled;
10.3.6. when moving in inpatient wards or corridors at night, be cautious of obstacles and use night lighting systems; seek assistance from health care professionals if necessary;
10.3.7. on the Institution’s territory, drivers must yield to Patients being transported (wheelchairs, stretchers, etc.);
10.3.8. pedestrians must walk on sidewalks or pedestrian paths on the right side, and where absent, in single file along the roadside or edge of the carriageway against the direction of traffic;
10.3.9. persons escorting Patients and pushing wheelchairs along the roadside or carriageway edge must move in single file in the same direction as traffic. Wheelchair users are permitted to travel along the right edge of the carriageway regardless of sidewalk or path availability.
10.4. It is prohibited on the Institution’s premises and territory to:
10.4.1. store or consume alcoholic beverages and tobacco products (smoking);
10.4.2. store or use narcotic, psychotropic or other psychoactive substances unless prescribed by a physician;
10.4.3. carry firearms or cold weapons;
10.4.4. bring animals onto the premises;
10.4.5. enter or visit the Institution’s service premises without authorization;
10.4.6. disturb public peace and order;
10.4.7. use visually or technically defective personal electrical devices; independent repair of devices is prohibited;
10.4.8. touch powered electrical equipment with wet hands or clean it with a wet cloth;
10.4.9. simultaneously touch electrical equipment and grounded parts or open electrical panels;
10.4.10. arbitrarily change the location of equipment and furniture (except chairs intended for Patients and visitors);
10.4.11. lie on inpatient beds wearing outer clothing or footwear;
10.4.12. use other beds or bedding in inpatient wards.
10.5. Patients and visitors are liable for damage caused to the Institution or its employees in accordance with the laws of the Republic of Lithuania.
10.6. Occupational safety at the Institution is overseen by an occupational safety specialist or another natural or legal person appointed by the Director of the Institution.
11. PROCEDURE FOR REGISTRATION AND STORAGE OF PATIENT’S VALUABLE METAL ITEMS, EXPENSIVE PROSTHESES AND MONEY
11.1. At the Patient’s request, prior to procedures during which the Patient is unconscious, valuables, expensive prostheses and money may be registered and stored in the following manner:
11.1.1. a list of valuables is prepared in two copies;
11.1.2. each copy is signed by the physician or other health care professional performing the procedure and by the Patient;
11.1.3. one copy of the list is retained by the Patient, the other is placed in a special envelope;
11.1.4. the listed valuables are placed into the envelope, which is sealed, stamped and placed in the Institution’s safe;
11.1.5. after the procedure, the envelope is returned to the Patient, who opens it in the presence of a physician and another staff member, checks the valuables against the list and signs to confirm receipt;
11.1.6. the signed list is attached to the Patient’s medical history and stored therein.
11.2. The Institution is not responsible for valuables and money not stored in the safe in accordance with the above procedure (e.g., left in consulting rooms, wards or other areas).
11.3. In case of disputes regarding storage or return of valuables or money, the Patient or the Patient’s representative must immediately contact the Institution’s management using the telephone numbers specified in Annex 1 to these Rules.
New edition effective from 1 July 2025
Annex 1. List of UAB InMedica unit contact information
|
Unit Name
|
Working Hours
|
Address, Contact Information |
|
Administration |
Mon–Thu 8.00 – 17.00 |
Address: J. Balčikonio g. 3, Vilnius |
|
P. Baublio g. 2, Vilnius |
Mon–Fri 8.00 – 19.00 |
Address: P. Baublio g. 2, Vilnius |
|
Šeimyniškių g. 19, Vilnius |
Mon–Fri 7.30 - 19.30 |
Address: Šeimyniškių g. 19, LT-09200 Vilnius |
|
Antakalnio g. 48A, Vilnius |
Mon–Fri 7.00 - 19.00 |
Address: Antakalnio g. 48A, LT-10304 Vilnius |
|
Kęstučio g. 32, Vilnius |
Mon–Fri 7.30 - 19.30 |
Address: Kęstučio g. 32, LT- 08112 Vilnius |
|
L. Asanavičiūtės g. 20, Vilnius |
Mon–Fri 7.30 - 19.30 |
Address: L. Asanavičiūtės g. 20, Vilnius |
|
J. Baltrušaičio g. 3, Vilnius |
Mon–Fri 7.00 – 19.00 |
Address: J. Baltrušaičio g. 3, Vilnius |
|
Šeškinės g. 30 - 5, Vilnius |
Mon–Fri 8.00 – 20.00 |
Address: Šeškinės g. 30 - 5, Vilnius |
|
Žirmūnų g. 70, Vilnius |
Mon–Fri 7.00 – 19.00 |
Address: Žirmūnų g. 70, Vilnius |
|
Jonažolių g. 3, Vilnius |
Mon–Fri 7.00 – 19.00 |
Address: Jonažolių g. 3, Vilnius |
|
A. Vivulskio g. 7, Vilnius |
Mon–Fri 7.30 – 19.30 |
Address: A. Vivulskio g. 7, Vilnius |
|
Giedraičių g. 41-100, Vilnius, |
Mon–Fri 7.30 – 19.30 |
Address: Giedraičių g. 41-100, Vilnius |
|
Giedraičių g. 41-102, Vilnius |
Mon–Fri 8.00 – 19.00 |
Mental Health Centre |
|
Ulonų g. 2–101, Vilnius |
Mon–Fri 8.00 – 19.00 |
Address: Ulonų g. 2–101, Vilnius |
|
Saulėtekio al. 36-201, Vilnius |
I-II 8.00 – 16.00 |
Address: Saulėtekio al. 36-201, Vilnius |
|
Vydūno g. 18-66, Vilnius |
Mon–Fri 7:00 - 19:00 |
Address: Vydūno g. 18-66, Vilnius |
|
Vydūno g. 19, Vilnius |
Mon–Fri 7:30 - 19:30 |
Address: Vydūno g. 19, Vilnius |
|
Vydūno g. 20-41, Vilnius |
Mon–Fri 7:30 - 19:30 |
Address: Vydūno g. 20-41, Vilnius |
|
Rygos g. 17A-46, Vilnius |
Mon–Fri 7:30 - 19:30 |
Address: Rygos g. 17A-46, Vilnius |
|
Vėtrungių g. 81, Vilnius |
Mon–Fri 7:00 - 19:00 |
Address: S. Nėries g. 81-32, Vilnius |
|
Eitminų g. 3, Vilnius |
Mon–Fri 7:00 - 19:00 |
Address: Eitminų g. 3, Vilnius |
|
Rygos g. 1, Vilnius |
Mon–Fri 7.00 – 19.00 |
Address: Rygos g. 1, Vilnius |
|
Kreivasis skg. 1, Vilnius |
Mon–Fri 7.30 - 19.30 |
Address: Kreivasis skg. 1, Vilnius |
|
Juodasis kelias 35, Vilnius |
Mon–Fri 7.00 - 19.00 |
Address: Juodasis kelias 35, Vilnius |
|
J. Balčikonio g. 3-316, Vilnius |
Mon–Fri 7.00 - 19.00 |
Address: J. Balčikonio g. 3-316, Vilnius |
|
Genių g. 2, Vilnius |
Mon–Fri 7.00 - 19.00 |
Address: Genių g. 2, Vilnius |
|
Savanorių pr. 423, Kaunas |
Family Clinic ir odontologijos klinikos darbo laikas |
Address: Savanorių pr. 423, Kaunas |
|
Savanorių pr.75, Kaunas |
Mon–Fri 9.00 – 18.00 |
Address: Savanorių pr. 75, Kaunas |
|
Savanorių pr.75, Kaunas |
Mon–Fri 8.00 – 19.00 |
Address: Savanorių pr. 75, Kaunas |
|
V. Krėvės pr. 121, Kaunas |
Mon–Fri 8.00 – 19.00 |
Address: V. Krėvės pr. 121, Kaunas |
|
Baltų pr. 7A, Kaunas |
Mon–Fri 7.30 – 19.30 |
Address: Baltų pr. 7A, Kaunas |
|
Vandžiogalos pl. 4a, Kaunas |
Mon–Fri 7.30 - 19:30 |
Address: Vandžiogalos pl. 4a, Kaunas |
|
Savanorių pr. 169, Kaunas |
Mon–Fri 7.30 – 19.30 |
Address: Savanorių pr. 169, Kaunas |
|
Julijanavos g. 1E, Kaunas |
Mon–Fri 7.30 – 19.30 |
Address: Julijanavos g. 1E, Kaunas |
|
Studentų g. 25, Kaunas |
Mon–Fri 7.30 – 19.30 |
Address: Studentų g. 25, Kaunas |
|
Vytauto g. 134, Garliava |
Mon–Fri 7.30 – 19.30 |
Address: Vytauto g. 134, Garliava |
|
Baranausko g. 2, Garliava |
Mon–Fri 7.00 – 19.00 |
Address: A. Baranausko g. 2, Garliava |
|
Mildos g. 7, Domeikava, Kauno raj. |
Mon–Fri 8.00 – 19.00 |
Address: Mildos g. 7, Domeikava, Kauno raj. Phone +370 373 75 848 |
|
Vytauto g. 40, Prienai |
Mon–Fri 7.00 – 19.00 |
Address: Vytauto g. 40, Prienai |
|
Naujoji g. 76-50, Alytus |
Mon–Fri 8.00 – 19.00 |
Address: Naujoji g. 76-50, Alytus |
|
Jaunimo g. 22, Alytus |
Mon–Fri 7.30 – 19.30 |
Address: Jaunimo g. 22, Alytus |
|
Žemaitės g. 8, Raseiniai |
Mon–Fri 7.30 – 19.30 |
Address: Žemaitės g. 8, Raseiniai |
|
Vytauto Didžiojo g. 21, Raseiniai |
I, II, IV, V 8.00 – 17.00; |
Address: Vytauto Didžiojo g. 21, Raseiniai |
|
Taikos pr. 28A, Klaipėda |
Mon–Fri 7.00 – 19.00 |
Address: Taikos pr. 28A, Klaipėda |
|
Taikos pr. 14, Klaipėda |
Mon–Fri 7.00 – 19.00 |
Address: Taikos pr. 14, Klaipėda |
|
Šilutės pl. 38, Klaipėda |
Mon–Fri 7.00 – 19.00 |
Address: Šilutės pl. 38, Klaipėda |
|
Vingio g. 16B-1, Klaipėda |
Mon–Fri 7.00 – 19.00 |
Address: Vingio g. 16B-1, Klaipėda |
|
Ežero g. 43, Slengiai, Klaipėdos raj. |
Mon–Fri 7.00 – 19.00 |
Address: Ežero g. 43, Slengiai, Klaipėdos raj. |
|
Smiltelės g. 61-4, Klaipėda |
Mon–Fri 7.00 – 19.00 |
Address: Smiltelės g. 61-4, Klaipėda |
|
Lelijų g. 19/20, Klaipėda |
Mon–Fri 8.00 – 19.00 |
Mental Health Centre |
|
Livonijos g. 5, Joniškis |
Family Health Centre Mon–Fri 7.00 -19.00 |
Address: Livonijos g. 5, Joniškis |
|
Miesto al. 23, Žagarė |
Mon–Fri 8.00 - 17.00 |
Address: Miesto al. 23, Žagarė |
|
Plungės g. 74, Telšiai |
Mon–Fri 7.00 - 19.00 |
Address: Plungės g. 74, Telšiai |
|
J. Basanavičiaus g. 54, Utena |
Mon–Fri 7:00-19:00 |
Address: J. Basanavičiaus g. 54, Utena |
|
Vytauto g. 145, Šiauliai |
Mon–Fri 7.30 – 19.30 |
Address: Vytauto g. 145, Šiauliai |
|
Gardino g. 3, Šiauliai |
Mon–Fri 08:00-19:00 |
Address: Gardino g. 3, Šiauliai |
|
Sevastopolio g. 17, Šiauliai |
Mon–Fri 7.30 – 19.30 |
Address: Sevastopolio g. 17, Šiauliai |
|
Varpo g. 27, Šiauliai |
Mon–Fri 7.30 – 19.30 |
Address: Varpo g. 27, Šiauliai |
|
Aukštaičių g. 4, Panevėžys |
Mon–Fri 7.00 – 19.00 |
Address: Aukštaičių g. 4, Panevėžys |
|
Nemuno g. 73, Panevėžys |
Mon–Fri 7.30 – 19.30 |
Address: Nemuno g. 73, Panevėžys |
|
Stoties g. 49-6, Panevėžys |
Mon–Fri 7.30 – 19.30 |
Address: Stoties g. 49-6, Panevėžys |
|
Panevėžio g. 16A, Rokiškis |
Mon–Fri 7.00 – 19.00 val. |
Address: Panevėžio g. 16A, Rokiškis |
|
Strazdo g. 2, Kamajai |
Mon–Fri 8.00 – 16.00 val. |
Address: Strazdo g. 2, Kamajai |
|
Žalioji g. 16, Radviliškis |
Mon–Fri 7.00 – 19.00 val. |
Address: Žalioji g. 16, Radviliškis |
|
Draugystės g. 13, Elektrėnai |
Mon–Fri 8.00 – 20.00 |
Address: Draugystės g. 13, Elektrėnai |
|
Klevų al. 32, Lentvaris |
Mon–Fri 8.00 – 20.00 |
Address: Klevų al. 32, Lentvaris |
|
Vytauto g. 37 - 25, Trakai |
Mon–Fri 8.00 – 20.00 |
Address: Vytauto g. 37 - 25, Trakai |
|
Naftininkų g. 9, Mažeikiai |
Mon–Fri 7.30 – 19.30 |
Address: Naftininkų g. 9, Mažeikiai |
|
Mon–Fri 08:00-20:00 |
Address: J. Basanavičiaus g. 39A, Mažeikiai |
|
|
Dariaus ir Girėno g. 15, Tauragė |
Mon–Fri 7.00 – 19.00 |
Address: Dariaus ir Girėno g. 15, Tauragė |
|
Kauno g. 76A, Marijampolė |
Mon–Fri 8.00-19.00 |
Address: Kauno g.76A, Marijampolė |
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Vytauto g. 48A-4, Marijampolė |
Mon–Fri 8.00-19.00 |
Address: Vytauto g. 48A-4, Marijampolė |
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Turgaus a. 5 Skaudvilė |
Mon–Fri 8.00 – 17.00 |
Address: Turgaus a. 5 Skaudvilė |
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Maironio g. 30-55, Vilkaviškis |
Mon–Fri 7.00 – 19.00 |
Address: Maironio g. 30-55, Vilkaviškis |
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Sedulinos al. 14 - 1, Visaginas |
Mon–Fri 8.00 – 20.00 |
Address: Sedulinos al. 14 - 1, Visaginas |
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Račių g. 1, Vilnius |
Mon–Thu 07:00 – 21:00; |
Address: Račių g. 1, Vilnius |
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A. Vivulskio g. 7, Vilnius |
Mon–Thu 08:00 – 20:00 |
Address: Vivulskio g. 7, Vilnius |
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Laisvės pr. 64A, Vilnius |
Mon–Fri 06:00 - 24:00 |
Address: Laisvės pr. 64A, Vilnius |
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Ukmergės g. 219, Vilnius |
Mon–Fri 08:00 – 20:00 |
Address: Ukmergės g. 219, Vilnius |
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Kalniečių g. 247, Kaunas |
Mon–Fri 08:00 – 20:00 |
Address: Kalniečių g. 247, Kaunas |
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Tilžės g. 67, Šiauliai |
Mon–Fri 07:30 – 19:00 |
Address: Tilžės g. 67, Šiauliai |
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Stoties g. 49-15, Panevėžys |
Mon–Fri 08:00-18:00, |
Address: Stoties g. 49, Panevėžys |
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Laisvės a. 16, Panevėžys |
Mon–Thu 08:00-19:00, |
Address: Laisvės a. 16, Panevėžys |
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Vingio g. 14, Klaipėda |
Mon–Thu 09:00-18:00, |
Address: Vingio g. 14, Klaipėda |
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Pavilnionių g. 55-401, Vilnius |
Mon–Fri 7.30 – 19.00 |
Address: Pavilnionių g. 55-401, Vilnius |